Refund policy

Return and Refund Policy

Please review our return and refund policy below.

Exchanges and Returns

Exchanges are available within 7 days of the date you receive your order. We accept returns on orders where the products received are incorrect or defective. To be eligible for an exchange, items must be unused, in their original packaging, and in resellable condition. Customers are responsible for all shipping costs associated with exchanges, including shipping the original item back to us and the cost of shipping the replacement, unless the exchange is due to an error on our part or a defective product. To request an exchange, contact us at bob@p1packaging.com within 7 days of receiving your order.

How to Report an Issue

If your order has an issue (for example, wrong quantity, defective, or damaged), reach out to us at bob@p1packaging.com within 7 days of receiving your order. Our team will work with you to resolve the issue and determine the appropriate next steps. We may require photos or additional details to evaluate the problem.

Credit for Future Orders

In rare cases where compensation is necessary due to an error or defect, we may offer a credit toward future orders. Credits are issued at the discretion of P1 Packaging and evaluated on a case-by-case basis.

Processing Time

Any approved credits will be processed within 10 business days. Once issued, you can use the credit toward any future purchase on our website.

Contact Information

If you have any questions or concerns, contact us at bob@p1packaging.com. We are committed to ensuring your satisfaction and will assist you promptly.