Shipping policy

1. Shipping Destinations

We ship to addresses within the United States only. For the contiguous 48 states, shipping is calculated or shown at checkout as usual.

Alaska, Hawaii, and U.S. Territories (including Puerto Rico): We're glad to ship to these areas, but carrier rates vary by order, so we quote them individually rather than at checkout. Before placing your order, email bob@p1packaging.com with your items, quantities, and delivery address, and we'll reply with a shipping quote and how to complete your order.

2. Fulfillment Timeline

  • Processing Speed: We aim to have all orders packed and transferred to our shipping carriers by the end of the next business day.
  • Unexpected Delays: While we maintain a high standard for speed, shipping is subject to occasional delays due to unforeseen circumstances, such as weather, carrier backlogs, or supply chain interruptions.

3. Shipping Carriers & Substitutions

We primarily utilize UPS and USPS for our deliveries.

  • Carrier Discretion: P1 Packaging reserves the right to select and/or substitute the shipping carrier or service at our discretion.
  • Rate Accuracy: Because third-party calculated rates and delivery estimates can occasionally be inaccurate, we may adjust the carrier to ensure your package is handled efficiently and cost-effectively.

4. Expedited & Special Shipping

If you select a specialized shipping speed (e.g., Overnight or 2-Day):

  • We will ensure that the substituted service maintains the delivery speed you paid for, regardless of the carrier used.
  • If for any reason we cannot meet the requested expedited timeline, we will contact you immediately to discuss alternatives or provide a refund for shipping costs.

5. Shipping Rates & Promotions

  • Free Shipping: Mylar bags ship free via Free Standard Shipping within the contiguous United States. Other products are subject to standard shipping rates, and orders to Alaska, Hawaii, and U.S. Territories are quoted individually (see Section 1).
  • California Mylar Orders: Mylar bag orders shipping to California are free at $30 or more. Orders under $30 include a $5 handling surcharge, shown at checkout as "CA Mylar Surcharge."
  • Rate Structure: We are currently transitioning from flat-rate shipping to a calculated-rate approach. During this transition, you may see a mix of flat-rate and real-time calculated costs at checkout depending on the items in your cart.

6. Local Pickup

For our local customers, we offer Free Local Pickup.

  • Select the "Local Pickup" option at checkout.
  • You will receive a notification via email when your order is ready for collection, along with instructions on where and when to pick up your items.

7. Tracking & Communication

Once your order has been handed over to the courier, you will receive a confirmation email with tracking details. Please allow 24 hours for the tracking information to update on the carrier's portal.